Customer Intimacy Accelerates Growth

Finding solutions

Client For over 40 years, this mid-sized regional sales and service organization has helped life science, food & beverage, energy, pulp and paper and specialty chemical clients to improve the efficiency and effectiveness of their plant operations. Challenge Markets changing at unprecedented rate Gap between the client and competitor’s products was … [Read more...]

Customer Centricity Creates Value

Increase revenue

Client A multi-billion dollar consortium of independent sales and service businesses that provide products and services to industrial markets throughout North America.  These businesses have exclusive geographic territories and presents themselves to customers as a unified channel. Challenge Market demand was flat, margins were deteriorating, and offerings were … [Read more...]

Services Strengthen Customer Relationships

Problem solving

Client The sales and service arm of a large electronics product manufacturer has been offering world class brands, deep application expertise, broad industry experience, and global reach for decades. Challenge Products dominate revenues Customer interactions were infrequent between buying cycles Current services viewed as commodity Unable to achieve full … [Read more...]