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Speaking Engagements

We engage and stimulate the imagination of your audience with our entertaining and thought provoking speeches: Keynotes Conference and convention sessions Executive management meetings Workshops Read more... … [Read more...]


Business Consulting

We help clients to formulate and implement customer driven strategies that deliver dramatic and sustainable results: Customer Driven Strategy Operational Excellence Customer Driven Organization & Culture Read more... … [Read more...]

We partner with our clients for solutions that work


We bring best practices and a tailored, interactive approach to co-design and implement high impact customer strategies. … [Read more...]

We inspire clients to do more with their customers


Our mission is to help our clients to create the most customer driven company possible. … [Read more...]

We are proud of our client’s results


Most of our clients experience double digit annual growth and significantly outperform their peers. … [Read more...]

CRM Readiness

We fit the puzzle pieces together

Client A turnkey financial asset management company providing investment products and services to individuals and institutions in 50 countries.  They have more than $100 B in assets under management. Challenge CEO had ambitious three year growth plan Several systems and processes required a redesign to support growth A customer relationship management (CRM) … [Read more...]

Serving Small Customers

Increase your ROI

Client Large, public industrial materials supplier provides a wide variety of products to the automotive, appliance, container, industrial machinery, construction and oil and gas industries. Challenge Client's domestic production was under performing past levels with no signs of improvement Big customers were getting stronger Management sought to change the game … [Read more...]

Corporate & Business Unit Strategies Mesh

Problem solving

Client This public corporation provides highly engineered materials to the automotive, industrial, and consumer markets worldwide. Challenge Company just emerged from a substantial reorganization Recently added a new business unit Introduced EVA to measure financial performance Business units were getting larger and more complex Sought help in formulating a … [Read more...]

Customer Driven Makeover


Client Public company in the financial services industry has facilitated over $16B in loan volume. Challenge Rapid growth created the need for a more formalized approach to management Company's success creating more opportunities than resources No guide to make more informed decisions Customer intimacy with their clients was selected as foundation for … [Read more...]